Alltooeasy knowledge bases are perfect for businesses looking to develop internal or external resources to support their existing operations. A successful knowledge base can reduce support-demand, promote customer engagement and enhance the experience of your services. They are also fantastic for increasing search rankings and site traffic.

"Don't make me think"

Given the choice, consumers would rather have information presented to them than request it.  Knowledge bases provide a perfect solution for this. A knowledge base creates an interconnected web of content and information for users to browse at their leisure. Typical knowledge base categories may include:

  • Customer Support
  • FAQ's and User Generated Content
  • How-To's
  • Technical Information
  • Online Manuals

Drupal vs other knowledge base solutions

At Alltooeasy we believe that Drupal's ability to deliver an all-encompassing knowledge base solution far outweighs any of the alternatives. In comparison to the chaotic approach of Wiki contributed documents, Drupal allows for the secure and meticulous organization of multi-media content types without sacrificing ease of update and management. Here are just some of the features that an Alltooeasy knowledge base can offer:

  • Full website integration: seamlessly linking between your site, the knowledge base and vice versa
  • Incorporation of rich media content: adding YouTube videos, slideshows, PDFs and photos into articles in seconds
  • Code repositories: displaying API and bug updates (e.g. Drupal API)
  • WYSIWYG text editors: adding and editing content quickly, no Wiki code anywhere to be seen
  • Security: securing content behind passwords and pay walls
  • Granular access control: separating internal, external, free and premium content. Access via department, role or on an individual basis is also possible.
  • Existing system migration or integration: migrating existing content or adding a knowledge base to complement an existing system

On the alltooeasy.co.uk site, we've fully utilised these capabilities. We've implemented both a client portal and an internal development portal, both of which are controlled and managed through Drupal. After working on our own site and experiencing the power Drupal possesses, we were not surprised to hear that governments and large organisations were flocking to develop Drupal-based systems. Its ability to serve upwards of 200,000 pieces of unique content without any significant modification, coupled with the features mentioned above, make it easy to see why.

Let Alltooeasy help you create a highly flexible and permanent resource that is platform independent, scalable and can be accessed worldwide. Contact us for more information and a demonstration.

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